Student Services is working on a range of projects to assist staff to provide advice to students and make it easier for students to plan their studies. Tools, information, and guidelines being developed will impact the way staff work on a day to day basis and help staff administer the student experience.
Several webpages have been set up to keep advising staff across the University informed of Student Services projects. The site contains updates on project progress and completions and it will be a useful reference tool for staff. It will help them to keep in touch with new developments and events.
With the introduction of the new course structure, advice given to students will be recorded and accessible to all advisers. askUWA will be used to record advice and manage student queries.
Currently askUWA is used to manage online student enquiries in some faculties and central administration areas. The system will be extended to enable staff to record the advice they give to students both face to face and on the phone.
askUWA is in the process of being rolled-out across the University. The Faculty of Architecture, Landscape and Visual Arts and the Faculties of Science are in the process of preparing FAQs and identifying which staff will respond to enquiries. Once complete, the recording advice function can be implemented for all faculties with an undergraduate focus. It will be extended to all faculties in mid 2012.
The Student Services askUWA team is modifying the application to accommodate the recording of advice, and working with Information Services to import current student data into askUWA. StaffConnect has been integrated into the software interface and is working in the test environment.
Course Study plans
Course study plans are being developed to help students understand the structure of the new majors.
They are graphic diagrams that illustrate possible enrolment options to students. The course study plans design and content has been finalised.
The design of the course study plans was developed by Student Services, the Publication Unit and the Website Office in consultation with faculties and central administration staff. Taking into account staff comments and suggestions, the design was refined.
The result is a design that is attractive, meets the requirements of the University's visual identity and addresses issues of accessibility for visually impaired viewers as well as being suitable for black and white printing. Initial feedback on the final design has been very positive.
Director Student Services